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Centrelink digital transformation

Centrelink digital transformation moves from development to delivery.

The Federal Government has selected Accenture as the preferred tenderer to provide systems integration services for the next phase of the Welfare Payment Infrastructure Transformation (WPIT) Program, subject to commercial negotiations.

The Department of Human Services will work with Accenture and other strategic partners to deliver key projects that significantly improve the way $100 billion in welfare payments are delivered to millions of people each year.

This work will include:

  • a new online user interface to make it easy for people to navigate the system
  • a new Payment Utility that will deliver payments to recipients faster using modern technology
  • designing the end-state technology solution for future phases of the WPIT program.

These projects will run alongside the work already underway as part of the WPIT Program to streamline and speed up the process of applying for and receiving welfare payments.

Already, students are benefiting from faster and more streamlined services due to WPIT, with processing times for Youth Allowance and Austudy claims cut by almost 50%.

Technological advances will be progressively rolled out to other payment types with new applicants for carer payments the next people to benefit from improved processes.

Federal Minister for Human Services, Alan Tudge, said initial work to transform student payments processing has been very successful.

“The great improvement in 2017 in student payments processing is only the beginning of what we are aiming to achieve once WPIT is fully rolled out,” Minister Tudge said.

“Welfare recipients will notice a significant improvement in Centrelink processes, saving them valuable time in their busy day.

“I look forward to working with Accenture to deliver a truly modern welfare system, capable of providing Australians with simple and efficient digital services.”

Accenture was selected ahead of the other top-ranked firms, following a successful competitive procurement process.

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