RMIT announced the addition of a new online course to its Future Skills portfolio, CRM Professional with Salesforce.
Built in collaboration with global leader in customer relationship management (CRM) Salesforce the course aims to develop well-rounded CRM professionals and help them prepare to take the official Salesforce administrator exam.
The course will focus on the job-ready skill sets required to become a CRM professional specialising in Salesforce.
Salesforce’s gamified, online learning platform Trailhead will be part of the online learning experience for students.
Students will also learn a range of competencies, including:
- Practical application of Salesforce administrator skills and concepts to data validation and debugging;
- App customisation;
- Knowledge of Salesforce features available to end users;
- Complementary soft skills including problem-solving, communication, organisation, project management and attention to detail.
Upon completion of the course, students will receive an RMIT credential as well as the option to sit the Salesforce administrator exam.
Students who sit and pass the exam will show they have mastered the hands-on skills it takes to be a Salesforce administrator and will have an industry-recognised credential which differentiates them in the Salesforce economy.
Salesforce is experiencing rapid growth in the Asia Pacific region and the course aims to meet the demand for qualified skills in the fast-growing CRM category. To bridge growing skills gaps, Salesforce and RMIT Online are committed to upskilling and reskilling the talent pool through its industry-centred short course model.
CEO of RMIT Online Helen Souness, said the organisation was thrilled to work with Salesforce, one of the world’s most innovative companies, to upskill Australia’s workforce.
“The reality is that Australia’s technology skills gap is widening, and we need to take immediate action if we wish to remain competitive globally in a world that is dominated by digitisation – or we risk falling behind,” Souness said.
Australian universities produce under 5000 technology graduates per year (Deloitte Access Economics report, 2018), but IDC has projected that jobs created in the Salesforce ecosystem will continue to grow, reaching 79,000 in Australia by 2022.
Salesforce APAC General Manager and Executive Vice President Mark Innes said it was looking forward to working with organisations like RMIT to meet the huge demand for skilling-up new workers across Australia as jobs continued to evolve.
“We’re excited about the careers that students who earn a Salesforce administrator credential can have in Australia’s rapidly growing technology industry. Students can now gain in-demand Salesforce skills and the ability to work at exciting companies in Australia and the world,” he said.
Enrolments in the six-week course, which begins on 4 March 2019 and costs $2,200, are now open.
Expert industry partners, including Accenture, Tquila and Sqware Peg, will provide localised support as mentors and content contributors.